Seller Services Guarantee

Customer SERVICE MARKETING
This Coldwell Banker Seller Services Guarantee is the
commitment that Coldwell Banker
and your Coldwell Banker Sales Associate
will perform the services stated below as part of
the exclusive listing agreement on your property.

THE COLDWELL BANKER®
Competitive Market Analysis
We will provide you with a current Competitive Market Analysis and
assist you in determining the most effective list price for your
property.

Marketing Action Plan
We will present a customized, written Marketing Action Plan to
market your property. This may include an Open House, when
appropriate, or other options like the Blue Ribbon Preferred program.

Home Enhancement
We will develop a plan to enhance your property's ability to attract
buyers, as described in the Coldwell Banker Home Enhancement
Guide.

Coldwell Banker Action Team
We will present your property to your Coldwell Banker sales team.
We will share with you the team's recommendations to help realize
the best price for your property.

Promotion to Other Brokers
We will promote your property to other Brokers and Sales Associates
in the area.

Multiple Listing Service
We will prepare a plan for your property to appear in the local
Multiple Listing Service. The information will be submitted by the
selected date for the property's debut on the market to achieve
maximum impact.

Direct Marketing
We will distribute promotional materials on your property to key
market areas to attract potential buyers.

Coldwell Banker Yard Sign
We will place a Coldwell Banker FOR SALE sign on your property to
help generate calls to our office from prospective buyers.

National and Local Advertising
We will review with you how our national and local Internet, print,
radio and TV advertising will help attract the greatest number of
buyers to your property.

coldwellbanker.com
We will make information about your property available on our
award-winning Web site, and promote it online - 24/7 - with unique
resources like Personal Retriever® and My Coldwell Banker.

REALTOR.com®
Your property will also receive added exposure through
REALTOR.com, the official Web site of the National Association of
REALTORS.

Home Finding Process
We will review the Coldwell Banker HomeBuyer Guidebook with
you to acquaint you with the home finding and buying process from
property selection to closing procedures.

Marketing Activity Report
We will provide you with a Marketing Activity Report on a regular
basis to keep you informed of competitive market conditions, buyer
activity and the actions we have taken to market your property.

Personal and Timely Response
We will return your phone call or e-mail within 24 hours or less and
provide you with a weekly progress report on the promotion of and
sale of your property.

Seller Disclosure
We will present your written disclosure regarding the condition of
your property to buyer prospects to assist them in preparing an offer.
You will keep me informed of any changes in the property and keep
the information current on the disclosure form.

Purchase Offers
We will review all purchase offers as they are presented, and we will
negotiate on your behalf to reach a purchase agreement with terms
that are favorable and protective for you.

Closing the Sale
We will monitor and inform you of the progress of the transaction,
including the satisfaction of all contingencies and conditions during
the entire transaction.

FINANCING
Financing Alternatives

We will provide prospective buyers written pre-approval prior to
showing your property and discuss the likely impact of each
alternative on your side.

Estimated Net Proceeds

We will furnish you with an estimate of the proceeds you can expect
from the sale of your property.

COUNSELING SERVICES
Representation

We will review with you how we will represent you or the
transaction. This will be thoroughly discussed and clearly presented
for your consideration.

CONTRACT GUIDANCE
Coldwell Banker Home Protection Plan

We will provide you with information regarding a warranty on the
operating systems of your house to increase the marketability of your
property and help reduce your liability to the buyer.

Should Coldwell Banker not perform the services as stated above, you
are entitled to terminate the exclusive listing agreement on your
property. Please keep in mind
that state and local regulations and practices may restrict some
services. Written termination must be presented by you in person to
the Office Manager. You also agree to provide Coldwell Banker with
an opportunity to correct the situation within a 24-hour period
following the delivery of the termination notice. If the exclusive
listing agreement with you is terminated, the termination provisions
of the exclusive listing agreement shall apply.